New Client Onboarding Executive - Group Claims

About Leigh Day
We are a top 100 law firm committed to claimant-only cases, ensuring that individuals have the same access to justice as the UK Government and large corporations. We’re not afraid to take on difficult and challenging cases, and our areas of practice include discrimination in the workplace, defective products, financial services and human rights abuses in this country and overseas.

About the team
The Group Claims Client Care team is a newly formed team that will play an integral part in enhancing how we onboard new clients to the firm. The team will be the first point of contact for clients and NCEs across multiple channels to improve conversion rates and provide a consistently excellent client experience.

About the role
To be a first point of contact for new client enquiries for group claims across the firm.
Providing guidance/assistance in helping people complete the process to join a claim or answering questions/queries across various channels including but not limited to phone calls, social media and emails.
Doing so in a way that fits in with the firms client experience framework.

Application Process
Please return the following documents to jobs@leighday.co.uk by 29th November 2024, 5pm:
• In one document: A copy of your up-to-date CV and covering letter stating why you are interested in this role, your salary expectations and applicable notice period. 
• A separate document: The completed application form.

Interviews will be held on a rolling basis, so please submit your application as soon as possible in order to be considered.

Commitment to Equality, Diversity, and Inclusion
Leigh Day is committed to the principles of equality, diversity and inclusion. We value the diversity of our colleagues, our clients and the third parties with whom we work. We seek to create an environment where everyone feels included and valued for their unique characteristics, skills and abilities and supported in their needs and responsibilities. We welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. Please let us know if you would like to discuss any reasonable adjustments at any stage of the application or recruitment process. There is an option to detail this on your application form, however, please just get in touch should you wish to discuss this prior to formally submitting an application. Please note all conversations or disclosures are treated in the strictest confidence.

Employee Benefits
· Hybrid working (typically 2 days from home for a full-time worker)
· 29 days annual leave (excluding public holidays)
· Enhanced pension contributions (Aviva)
· Life assurance 4 x salary
· Healthcare cash plan with Medicash
· Private Health Insurance (BUPA)
· Subsidised gym/ sports team membership up to 50% off
· Cycle to work scheme
· Enhanced maternity & paternity pay