Client Care & Governance Analyst

About Leigh Day
We are a top 100 law firm committed to claimant-only cases, ensuring that individuals have the same access to justice as the UK Government and large corporations. We’re not afraid to take on difficult and challenging cases, and our areas of practice include discrimination in the workplace, defective products, financial services, and human rights abuses in this country and overseas.

About the team
The Professional Ethics & Compliance Team support the work of the firm’s Compliance Officer for Legal Practice (COLP), the Compliance Officer for Financial Administration (COFA) and the firm’s other SRA Officers in promoting a firmwide culture of ethical conduct and regulatory compliance.

The SRA officers are partners, associates, and senior staff members with specific compliance responsibilities: Complaints Partner, Professional Indemnity Insurance Partner, Anti-Money Laundering Reporting Officer and Deputy Anti-Money Laundering Reporting Officer, Anti-Bribery Officer, Insurance Distribution Officer and Data Protection Officer.

About the role
The role holder will play an active role within the Professional Ethics & Compliance team in risk management, including assistance with complaints handling, potential claims notifications under our professional indemnity insurance policy, and maintaining ethical and compliant standards at Leigh Day. This includes support to the team to proactively mitigate risks to the firm and achieve compliance with the requirements of the SRA, the ICO and the firm’s Lexcel accreditation (which is the Law Society’s practice management standard).

Application Process
Please return the following documents to jobs@leighday.co.uk by Sunday 23rd February 2025, 11:59pm:
• In one document: A copy of your up-to-date CV and covering letter stating why you are interested in this role, your salary expectations and applicable notice period. 
• A separate document: The completed application form.

Commitment to Equality, Diversity, and Inclusion
Leigh Day is committed to the principles of equality, diversity, and inclusion.  We value the diversity of our colleagues, our clients and the third parties with whom we work.  We seek to create an environment where everyone feels included and valued for their unique characteristics, skills and abilities and supported in their needs and responsibilities. We welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. Please let us know if you would like to discuss any reasonable adjustments at any stage of the application or recruitment process. There is an option to detail this on your application form, however, please just get in touch should you wish to discuss this prior to formally submitting an application. Please note all conversations or disclosures are treated in the strictest confidence.

Employee Benefits
• Hybrid working (typically 2 days from home for a full-time worker)
• 29 days annual leave (excluding public holidays)
• Enhanced pension contributions
• Life assurance 4 x salary
• Healthcare cash plan
• Subsidised gym/ sports team membership up to 50% off
• Cycle to work scheme
• BUPA Private Health Insurance
• Enhanced maternity & paternity pay
• Free breakfast and lunch