Delayed teachers' pension claim
Leigh Day is bringing a group claim on behalf of NASUWT members who have faced delays and maladministration in the calculation of Cash Equivalent Transfer Values (CETV) in the Teachers' Pension Scheme.
The Teachers' Pension Scheme, administered by Capita Pension Solutions on behalf of the Department for Education (DfE), has been slow to update pension valuations leading to significant delays in processing CETV requests. These delays have left thousands of current and former teachers waiting for a response, causing financial losses and emotional stress.
We believe that NASUWT members who have experienced a delay of three months or more may be entitled to compensation. We have previous experience of bringing claims in respect of Teachers’ Pensions.
What’s Happening?
- In March 2023, the Treasury adjusted the "discount rate" applied to CETV calculations. This change caused widespread delays, particularly affecting NHS and teachers’ pensions.
- As of August 2024, an FOI revealed that nearly 2,500 teachers are waiting for CETV calculations from Capita.
- The DfE have recently indicated that they are looking to resolve the issues but have not given a deadline and will not compensate people for their losses.
- In October 2025 management of the Teachers’ Pension scheme will transfer from Capita to Tata Consultancy.
Transition of Scheme Management
Capita has managed the Teachers’ Pension Scheme for 27 years, but in October 2025, the contract will transfer to Tata Consultancy. This ongoing transition raises concerns about accountability, as it is feared Capita may lack the incentive to resolve these delays before their tenure ends.
Legal and Statutory Failures
Under the applicable pension regulations, CETV calculations must be provided within three months of a request, or six months in exceptional cases. The delays experienced by teachers constitute a breach of statutory obligations.
While complaints can be made to the Pensions Ombudsman, past cases suggest their awards for stress and inconvenience are insufficient and outdated. Leigh Day believes this issue requires a stronger legal approach to ensure members are fairly compensated for financial and emotional losses.
Potential Discrimination Claims
We are also concerned that these historic and ongoing delays may place Capita and the government in breach of the European Convention on Human Rights, in particular Article 8 (right to a family life) and Article 14 (discrimination).
Your Next Steps
If you have been affected by delays of more than three months in receiving your CETV calculation, you may be entitled to compensation. Leigh Day is here to support NASUWT members in seeking justice for the financial losses and stress caused by these delays.
Sign Up today to join our claim. Partner, Ryan Bradshaw and our team of experienced solicitors will guide you through your options.
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Frequently asked questions
To be eligible to join the claim, you will need to have been a member of NASUWT during your teaching career. If you are not currently a NASUWT member you can join at: https://www.nasuwt.org.uk/about-nasuwt/why-join.html.
We are aware that some people no longer work in the teaching profession and have been affected by delays in receiving their CETV. Anybody who WAS a member of NASUWT does not need to re-join; you can join the claim so long as you are not now being represented by another union.
Parties who have NEVER been a member of NASUWT and want to join the claim can join NASUWT as Associate Members if they are no longer teaching.
We are able to act for retired former member of NASUWT. Retired teacher can retain their membership of NASUWT. This involves informing the NASUWT Membership Department of your change of status. You can access their website here: NASUWT | Retired Members. To join NASUWT as a retired member you will need to email membership@mail.nasuwt.org.uk.
We understand that if you join NASUWT, either as a full member or associate member, you will be eligible to join this claim. If any issues arise with joining NASUWT, please let us know.
Yes, you have the option to switch unions to join the claim. However, we recommend reviewing your current union's guidelines and speaking with NASUWT if you have any reservations.
We are currently investigating several ways that we can pursue these claims. To maximise the potential value of your claim ideally you would have received your CETV calculation no more than six months ago. We are encouraging anyone who experience delays to sign-up to the claim and we will keep you updated on any developments.
We are not presently taking on claims for those who have been affected as a third party.
No. At present, our claim is exclusively for members of NASUWT; the parameters of the claim do not extend to other unions.
As you are a member of the NASUWT union, NASUWT will pay your legal fees and costs subject to the terms of its Rule Book and your continued membership for the duration of the claim.
There is no action currently being taken concerning Transitional Protection Remedy.
There is no action currently being taken with Pension Sharing Orders. We understand these are a matter for the Family Courts and as such are unlikely to take any such claims on in the future.
At this early stage, it is impossible for us to give an accurate prediction of the timescale for us to conclude your matter to a satisfactory outcome. This will depend on any complexities arising within your particular case. We are hopeful that we will be able to agree an early settlement.
Compensation will be obtained to cover both your financial and non-financial losses. To secure compensation we will need to prove your losses, and the total will be worked out on a case-by-case basis and notified to you directly should you sign up for the claim and provide the necessary evidence.
For any other queries regarding your pension, we recommend that you contact NASUWT directly for further assistance.
This claim will be led by Ryan Bradshaw, Partner at Leigh Day.
If you would like to register your interest in the potential group claim, please fill in the form. A member of our team will review your details and get in touch with you shortly.