Delayed teachers' pension claim

Leigh Day is investigating a potential group claim concerning delays and maladministration in the calculation of Cash Equivalent Transfer Values (CETV) for members of the Teachers' Pension Scheme.

The Teachers' Pension Scheme, administered by Capita Pension Solutions on behalf of the Department for Education (DfE), has been subject to significant delays in processing CETV requests. These delays have left thousands of current and former teachers waiting for a response, causing financial losses and emotional stress.

We believe that scheme members who have experienced a delay of three months or more may be entitled to compensation.

What’s Happening?

In March 2023, the Treasury adjusted the "discount rate" applied to CETV calculations. This change caused widespread delays, particularly affecting NHS and teachers’ pensions.
As of August 2024, an FOI revealed that nearly 2,500 teachers are waiting for CETV calculations from Capita.
In October 2025 management of the Teachers’ Pension scheme will transfer from Capita to Tata Consultancy

Transition of Scheme Management

Capita has managed the Teachers’ Pension Scheme for 27 years, but in October 2025, the contract will transfer to Tata Consultancy. This ongoing transition raises concerns about accountability, as it is feared Capita may lack the incentive to resolve these delays before their tenure ends.

Legal and Statutory Failures

Under the applicable pension regulations, CETV calculations must be provided within three months of a request—or six months in exceptional cases. The delays experienced by teachers constitute a breach of statutory obligations.

While complaints can be made to the Pensions Ombudsman, past cases suggest their awards for stress and inconvenience are insufficient and outdated. Leigh Day believes this issue requires a stronger legal approach to ensure members are fairly compensated for financial and emotional losses.

Potential Discrimination Claims

We are also concerned that these historic and ongoing delays may place Capita and the government in breach of the European Convention on Human Rights, in particular Article 8 (right to a family life) and Article 14 (discrimination).

Your Next Steps

If you have been affected by delays of more than three months in receiving your CETV calculation, you may be entitled to compensation. Leigh Day is here to support you in seeking justice for the financial losses and stress caused by these delays.

Register your interest today to join our investigation. Partner, Ryan Bradshaw and our team of experienced solicitors will guide you through your options, whether through a group claim or individual action.

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This claim will be led by Ryan Bradshaw, Partner at Leigh Day.

If you would like to register your interest in the potential group claim, please fill in the form. A member of our team will review your details and get in touch with you shortly.

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Delayed teachers' pension claim

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